The Customer Satisfaction Rating The Customer Satisfaction Rating (CSR) is a number that reflects past client satisfaction of the service provided by a Quality Service Certified® sales professional. It is calculated by averaging the overall satisfaction scores from the customer satisfaction surveys that are sent after a closing to home sellers, home buyers and borrowers.
The management of the survey process is conducted by Leading Research Corporation independent of the member and member's broker, office or company. This arm's length process assures the integrity of the data and the process. 
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